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What services do you offer?

Wholesale jewellery in 925 Sterling Silver, 18K/9K Gold jewelry, stainless steel and brass accessories.

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Your privacy FIRST.

Therefore, our website is closed to the public and will only be accessed after the user's identity has been verified.

Our wholesale is exclusively for PROFESSIONALS.

If you are already a customer, to reset your password and be able to log in, just click on "Forgot your password?", enter the email address you used to log in and click on "Send". An email with a link to reset your password will be sent to your inbox.

items

HOW DO I KNOW THE KARAT DIFFERENCE IN GOLD ITEMS?

It is very important that before placing your order, you check that the karat of the Gold items is correct.

Karats are indicated in the selector, either in the form of squares of different colors where the karat is indicated in text, or in the form of a drop-down in the case of rings.

On the item card, you can select it directly from the Finishes drop-down menu.

You can also see the carat in the last two digits of the reference and, in the case of rings, in its last four digits.

Example: O85032OR18 would be 18kt Gold and O99014OR0912 would be a 9kt Gold ring size 12.

*No exchanges or returns are allowed for carat errors on Gold items.

HOW LONG DOES IT TAKE TO MANUFACTURE PERSONALISED ITEMS?

For personalised items in sterling silver, stainless steel and 18kt gold, the production time will be 24/48 working hours maximum.

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ORDERS

How can I place an order?

Choose the references and add them to the cart.

In the shopping cart you can add or remove units. 

Then fill out the shipping and billing forms in the shopping cart.

Select the payment method to complete your purchase and you will be directed to the selected payment processing page.

However, please do not hesitate to send us an email with any requests or questions to sales@jmdsilver.com.

*Before placing your order, please check that the caratage of your gold items is correct.

How can I make the payment?

Our forms of payment are:

  • · Credit card
  • · Bank Transfer
  • · Purchase proposal 

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How can I be sure that I have made my purchase correctly?

Check the Order Confirmation email that has arrived in your Inbox.

In case you don't receive it, check the SPAM tray or contact us at sales@jmdsilver.com.

*Before placing your order, please check that the caratage of your gold items is correct.

shipments

Shipping costs
 Shipping cost (€)Minimum order for FREE SHIPPINGGold minimum order for FREE SHIPPINGDelivery
Zone 1Balearic Islands14,00 €700 €2.100 €48/72h
Canary Islands | Ceuta | Melilla16,47 €1.000 €3.000 €3-4 working days
Spain 5,50 €250 €750 €24/48h
Portugal5,50 €250 €750 €24/48h
Zone 2Germany18,00 €1.250 €3.750 €3-4 working days
Austria
Belgium
France
Italy
Luxemburg
Netherlands
Denmark
Norway
Andorra
Vatican City State
Zone 3Slovakia40,00 €3.000 €6.000 €3-4 working days
Belarus
Croatia
Cyprus
Estonia
Guernsey
Latvia
Liechtenstein
Lithuania
Macedonia
Malta
Hungary
Moldova
Monaco
Montenegro
San Marino
Serbia
Slovenia
Turkey
Ukraine
Albania
Bosnia and Herzegovina
Bulgaria
Finland
Greece
Poland
Czech Republic
United Kingdom
Sweden
Switzerland
Ireland
Romania
Zone 4Åland Islands60,00 €3.000 €9.000 €3-4 working days
Faroe Islands
Greenland
Iceland
Man Island
Jersey
Morocco
Panama
Russian Federation
Svalbard and Jan Mayen
North America150,00 €5.000 €15.000 €5-7 working days
South America200,00 €5.000 €15.000 €
Africa60,00 €3.000 €9.000 €Write to sales@jmdsilver.com
Asia60,00 €3.000 €9.000 €
Central Americal | Antilla150,00 €5.000 €15.000 €
Oceanía150,00 €5.000 €15.000 €
Other countriesWrite to sales@jmdsilver.com
*Prices excl. VAT
How long takes the order?

When an order leaves our facilities, the delivery time of the packages will be: 

- From 24 to 48 hours for orders with delivery in the Peninsula.
- From 48 to 72 hours for orders with delivery to the Balearic Islands. 
- From 3 to 4 working days in the rest of Spain.
- 3 to 4 working days for orders with delivery in France, United Kingdom, Holland, Belgium, Italy, Luxenburg and Germany. 
- Rest of Europe to consult sales@jmdsilver.com.
- For the rest of the countries, to consult sales@jmdsilver.com.

RETURNS POLICY

HOW TO MAKE AN EXCHANGE?

If you have chosen the wrong size or article, you will be able to change it for another one within 14 days of receiving the order.

In these cases, the return and reshipping costs will be paid by the customer.

Only those references that have been notified upon receipt of the goods will be changed or repaired. Therefore, it is the customer's obligation to check the order once it has been received.

*We do not accept exchanges for caratage errors on Gold items or personalised items.

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HOW TO MAKE A RETURN?

Purchases are non-refundable except in the case of a manufacturing defect or a mistake in the preparation of the order.

In this case, you can return the purchased item as long as it has not been used and it keeps its original packaging. 

To do so, you will have to notify us at sales@jmdsilver.com, notifying us within 72 hours of the delivery note being issued or of the receipt of the order in the case of delivery by courier. Remember to indicate in the email the delivery note or invoice number, reference number and quantity of the defective items and the reason for the return.

Our Customer Service team will inform you of the next steps to follow.

JMD Silver will pay the shipping costs as long as the sum of the amount of the defective parts exceeds 150€. Only those references that have been notified upon receipt of the goods will be exchanged or repaired. Therefore, it is the customer's obligation to check the order once it has been received.

We do not work retail and our sale is exclusively wholesale, so if the customer does not wish to wait to add that amount, the cost of collection shall be borne by the customer.

*We do not accept returns due to carat errors on Gold items, nor for the loss of the plating on Sterling Silver items due to use, for reasons of hygiene.

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If you have any questions, comments or problems, please contact our Customer Service team.

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