APPLICABLE TAXES AND PRICE

All Product prices are expressed in Euros and do not include VAT.

Product prices do not include shipping costs.

Once selected by the CLIENT the Products that he wishes to acquire and, before proceeding to the payment of the same ones, a final summary will be presented identifying the acquired Products and its total price (Taxes and transport included).

JMD Silver will try to ensure that all the information on the price of the Products is accurate, but without guaranteeing the absolute absence of errors. In the event of an error in the price of a Product, JMD Silver will send an e-mail to JMD Silver indicating the correct price of the Product and requesting confirmation of the order. In the event that JMD Silver does not confirm the purchase of the Product at the correct price, the purchase of the said Product shall be deemed cancelled. In the event that JMD Silver is unable to contact the CUSTOMER, the order will be considered cancelled.

The price of the Products will be that indicated on the Web and may be modified by JMD Silver at any time. Changes in the price of the Products may not affect the amount of the confirmed orders.

PAYMENT METHOD

  • Credit Card (MasterCard, VISA, American Express)
  • Bank Transfer
  • Purchase proposal 

Click here to learn more about payment methods.

FORWARDING EXPENSES

 Shipping costsMinimum order for FREE shipping costsMinimum order GOLD for FREE shippingDelivery term
Zone 0Spain Balearic Islands14,00 €700 €2.100 €48/72h
Spain Canaries / Ceuta / Melilla16,47€+DAU1.000 €3.000 €3 to 4 business days
Spain Peninsula5,50 €250 €750 €24/48h
Portugal5,50 €250 €750 €24/48h
Zone 1France18,00 €1.000 €3.000 €
2 to 3 business days
Zone 2Germany18,00 €1.000 €3.000 €
3 to 4 business days
Belgium18,00 €1.000 €3.000 €
3 to 4 business days
Holland18,00 €1.000 €3.000 €
3 to 4 business days
Italy18,00 €1.000 €3.000 €
3 to 4 business days
Luxembourg18,00 €1.000 €3.000 €
3 to 4 business days
UK18,00 €1.000 €3.000 €3 to 4 business days
Zone 3Swiss62,52 €2.000 €6.000 €3 to 4 business days
Zone 4Rest of EuropeTo consult pedidos@jmdsilver.com
Zone 5Rest of the countriesTo consult pedidos@jmdsilver.com

SHIPMENT

As soon as your package leaves our premises, you will be sent an email with the tracking number of your order.

We send the orders through the courier company NÁCEX. The delivery time of the packages will be from 24 to 48 hours for orders with delivery in the Peninsula, and from 5 to 7 working days in the rest of Spain. 

Customs charges that may be incurred at destination are not included. These expenses will be assumed by the client and will have to be paid to the reception of the order.

You can track your shipment on the NÁCEX website by clicking here.

DELIVERY

The delivery is considered confirmed as soon as the recipient signs for the delivery.

They are made from Monday to Friday between 10:00h and 18:00h. In case you are not at home or the delivery cannot be made for other reasons, the company NÁCEX will contact you to set an alternative delivery date.

In the event that 15 days have passed since the dispatch of a shipment and it is returned because it has not been picked up by the customer, no refund of shipping costs will be made. In case of any incidence detected in your shipment we will contact you.

RIGHTS AND OBLIGATIONS OF THE BUYER / RETURN AND EXCHANGE POLICY

The amount of the purchases is not refunded except in case of manufacturing damage, taking into account that before sending an article is carefully reviewed every detail of it to avoid such circumstances being recorded in the state in which it is sent.

CHANGES

If you have made a mistake in size or reference, you may exchange it for another within 14 days of receipt of the article, as established by the Law on Consumers and Users.

Only those references that have been notified upon receipt of the goods will be exchanged. Therefore, it is the customer's obligation to check the order once it has been received.

In these cases, the costs of return and reshipment will be borne by the customer.

To make a change you must send an email to sales@jmdsilver.com in which you specify your details, order number, the references to be changed and the reason for generating a new order with the products you want to change.

Following the indications of our Customer Service, you will have to send us the articles. To do this, you will have to prepare a package with the complete product in its original packaging.

When you receive the new order, the courier will pick up the package with the items to be exchanged.

RETURNS

Returns will only be accepted for errors or manufacturing defects. 

JMD Silver will pay the shipping costs as long as the sum of the amount of the defective parts exceeds 150€. Only those references that have been notified upon receipt of the goods will be exchanged or repaired. Therefore, it is the customer's obligation to check the order once it has been received.

We do not work retail and our sale is exclusively wholesale, so if the customer does not wish to wait to add up the amount, the collection costs will be borne by the customer.

To request a return, the customer must notify us within 72 hours of receiving the order at sales@jmdsilver.com . To do this, you must send an email to sales@jmdsilver.com specifying your details, order number and reason.

The maximum period for returns is 30 calendar days from receipt of the order by the customer.

To request a return you must send an email to sales@jmdsilver.com specifying your details, order number, references to be returned and reason for return.

Following the instructions of our Customer Service, you will have to send us the items to be returned. To do this, you will have to prepare a package with the complete product in its original packaging. Once received in our warehouse, we will check the condition of the items and proceed to exchange or refund the amount.

Once we receive the product, we will examine it and we will inform you if you are entitled to a replacement. Products that are not in the same condition in which you received them, or that have been used beyond the mere opening of the product, will not be returned. The return or replacement of the item will be made as soon as possible and, in any case, within 30 days from the date on which we send you an email confirming that we are proceeding with the replacement of the non-conforming item.

JMD Silver will bear all the costs involved in the collection of the product/s and the subsequent delivery of the new one, provided that the sum of the amount of the defective parts exceeds 150€, they are notified upon receipt of the goods and once examined by the Quality Department, the existence of defects or faults in them is confirmed.

It will be an essential requirement for the exchange the good condition of the article, without marks of use and returned with the original packaging.

If you have any questions, comments or problems, please contact our Customer Service team.

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