Please read these Terms and Conditions of Purchase carefully before placing your order. If you place an order, it is understood that you agree to the terms of service and accept them without reservation.
relevant information
1. Purpose
The owner of this website is JMD Silver S.L.U., with registered office in Cordoba and e-mail administracion@jmdsilver.com, with C.I.F. B14585798, registered in Volume 1.519, Folio 42, Page CO-16.514 of the Commercial Register of Cordoba. JMD Silver S.L.U., is a company dedicated to the sale of jewelry. This legal note contains the conditions that regulate the use and access to the website www.jmdsilver.com (from now on website or JMD Silver) and the responsibilities derived from its use.
The mere use of the website gives the condition of user, who declares to know and accept without reservation or exception, each and every one of the General Conditions set out in this document.
Through JMD Silver users will be provided with the possibility of accessing the contents, services and other information concerning the corporate purpose of this entity. The present general conditions constitute the entirety of what has been agreed upon between the parties in relation to the "online" transactions of purchase and sale between JMD Silver and its clients.
2. Content
JMD Silver is not responsible for cases in which due to technical or human errors there are mistakes or variations between the photograph, the technical description and the price of the product. It is also clear that the photographs are merely for guidance, and there may be variations in their physical appearance, but without affecting the integrity and performance of the product ordered.
JMD Silver is exonerated from the contents, information, opinions or comments disseminated through its portal and will not be liable for the use that the User makes of this information.
JMD Silver se exonera de los contenidos, información, opiniones o comentarios difundidos a través de su portal ni responderá del uso que el Usuario haga de esa información.
3. Rights and obligations of the user
The conditions of access to JMD Silver are subject to the legal provisions in force at any given time as well as the principles of good faith and lawful use by the user, expressly and strictly forbidding any type of action that could be detrimental or prejudicial to JMD Silver or third parties.
JMD Silver does not require prior subscription for simple navigation, access or use of the service in question. The user undertakes to make lawful, diligent, honest and correct use of all information or content accessed either through JMD Silver or through third parties previously provided by JMD Silver and all this under the principles of good faith and with respect for current legislation at all times. The commitment acquired must be governed by the use of the contents in accordance with the law, morality and public order; not to copy, reproduce, distribute, transfer, transform or modify the contents without the prior written consent of JMD Silver or the person delegated by it.
Finally, the user undertakes to comply with all the requirements set out in relation to intellectual, industrial and other similar property rights.
The Client declares that he is over 18 years of age and has the necessary and sufficient legal and work capacity to enter into contracts with economic content.
User Registration and Passwords
The User agrees to select, use and keep his or her username or "user" and password (hereinafter jointly referred to as the "Access Codes") in accordance with the provisions of the following clauses.
The User will have the option to choose and indicate his own Access Keys. The User will not be able to choose as a username words, expressions or graphic-denominative sets that are rude, offensive, coincide with brands, commercial names, establishment signs, company names, advertising expressions, names and pseudonyms of public figures or celebrities for whose use he is not authorized and, in general, contrary to the law, morals and public order. JMD Silver reserves the right to eliminate or suspend any username that has any of the above-mentioned characteristics.
The User agrees to make lawful and diligent use of the Access Keys, and not to make his or her Access Keys available to third parties.
The User undertakes to notify JMD Silver personnel as soon as possible of the loss or theft of the Access Keys as well as any risk of access to them by a third party.
The Access Keys may only be used by the Users to whom they have been assigned. JMD Silver is exonerated from any type of responsibility that may accrue for damages caused or suffered by the fraudulent use or lack of diligence in the custody of the Access Keys, loss or use contrary to the provisions of these General Conditions.
4. Rights and obligations of JMD Silver
JMD Silver reserves the right to temporarily suspend the provision of the service without prior notice to the user, insofar as this is necessary to carry out maintenance, updating or improvement operations on the service.
Likewise, it may modify the conditions of access and or specific location of the content of the website, as well as prevent, restrict, block, suppress or withdraw access to the services to users when they do not make lawful, honest and diligent use of the services provided on the website.
In the same line, it will be able to withdraw, block or restrict the use of the contents introduced by third parties that are illicit, racist, criminal, of apology of terrorism, violation of human rights, defamatory, pornographic, constituting a swindle or in any other way that infringes the applicable laws or regulations, both national and international.
5. EXCLUSION OF GUARANTEES AND RESPONSIBILITY
JMD Silver is not responsible, in any case, for damages of any nature that could cause, by way of example: errors or omissions in the contents, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the contents, despite having adopted all the necessary technological measures to avoid this.
6. Stock availability
JMD Silver shows on its website real time information about the stock and articles availability.
Even so, it is possible that a product, whose availability has been confirmed by JMD Silver, has been sold out during the ordering process or there has been an error in the recalculation of its stock, so, in this case, JMD Silver will inform the customer of this situation via email and/or telephone.
Stock with immediate availability
The orders whose articles availability is immediate, will be prepared in a period of approximately 48 hours. After this period, the order will be shipped according to the shipping option chosen by the customer.
Stock with availability in 72h
The orders whose articles will be available within 72 hours will be prepared within, approximately, 4 working days. After this period, the order will be shipped according to the shipping option chosen by the customer.
Stock with 14 days availability
Items with 14 days availability will be manufactured on a first come first served basis within approximately 14 working days. After this period, the order will be shipped according to the shipping option chosen by the customer
For orders in excess of the indicated quantities, the delivery time will be 40 working days. After this period, the order will be shipped according to the shipping option chosen by the customer.
Orders are prepared from Monday to Thursday from 08:30h1 to 19:30h1 and on Fridays from 08:30h1 to 15:00h1 in strict order of receipt.
For orders placed from Monday to Thursday after 19:30h1, they will be prepared on the following working day. For orders placed on Friday from 15:00h1 onwards, they will be prepared on the following working Monday.
JMD Silver will do its best to deliver on the indicated date. However, JMD Silver shall not be liable for any failure to meet these dates as long as it is due to reasons beyond the control of JMD Silver.
We will not be held responsible if the order is not available on the scheduled date at times of high sales volume (such as Christmas, Mother's Day, Valentine's Day...) or circumstances beyond the company's control (strikes, public holidays...).
Note:
Delivery time is indicated in hours and working days.
Estimates of availability and information on expected delivery dates are estimates and are not guaranteed. While we make every effort to ensure that the estimated delivery date, changes in availability may occur, which will result in the product being delivered at a later date.
1. Central European Time (CET).
7. MANUFACTURING LEAD TIME
JMD Silver displays on its website updated information on the manufacturing deadlines of its products.
However, it is possible that a product, whose manufacture has been confirmed by JMD Silver, has been modified due to reasons beyond the company's control. In this case, JMD Silver will inform the customer of this situation by e-mail and/or telephone.
Sterling Silver Catalogue
The manufacturing time will be a maximum of 35 working days.
Stainless Steel Catalogue
The maximum production time will be 35 working days.
18kt/9kt Gold Catalogue
The maximum production time is 14 working days.
Personalised items
The maximum production time is 24/48 working days.
JMD Silver will use its best efforts to meet the production deadlines indicated. However, JMD Silver will not be held responsible for any failure to meet these deadlines if it is due to reasons beyond the control of JMD Silver.
We are not responsible for orders not being available on the scheduled date at times of high sales volume (such as Christmas, Mother's Day, Valentine's Day...) or circumstances beyond the company's control (strikes, public holidays...).
8. Prices
The price always indicated next to each product does not include VAT.
Table of Shipping Costs and Delivery Times:
| Shipping cost (€) | Minimum order for FREE SHIPPING | Gold minimum order for FREE SHIPPING | Delivery | ||
| Zone 1 | Balearic Islands | 14,00 € | 700 € | 2.100 € | 48/72h |
| Canary Islands | Ceuta | Melilla | 16,47 € | 1.000 € | 3.000 € | 3-4 working days | |
| Spain | 5,50 € | 250 € | 750 € | 24/48h | |
| Portugal | 5,50 € | 250 € | 750 € | 24/48h | |
| Zone 2 | Germany | 18,00 € | 1.250 € | 3.750 € | 3-4 working days |
| Austria | |||||
| Belgium | |||||
| France | |||||
| Italy | |||||
| Luxemburg | |||||
| Netherlands | |||||
| Denmark | |||||
| Norway | |||||
| Andorra | |||||
| Vatican City State | |||||
| Zone 3 | Slovakia | 40,00 € | 3.000 € | 6.000 € | 3-4 working days |
| Belarus | |||||
| Croatia | |||||
| Cyprus | |||||
| Estonia | |||||
| Guernsey | |||||
| Latvia | |||||
| Liechtenstein | |||||
| Lithuania | |||||
| Macedonia | |||||
| Malta | |||||
| Hungary | |||||
| Moldova | |||||
| Monaco | |||||
| Montenegro | |||||
| San Marino | |||||
| Serbia | |||||
| Slovenia | |||||
| Turkey | |||||
| Ukraine | |||||
| Albania | |||||
| Bosnia and Herzegovina | |||||
| Bulgaria | |||||
| Finland | |||||
| Greece | |||||
| Poland | |||||
| Czech Republic | |||||
| United Kingdom | |||||
| Sweden | |||||
| Switzerland | |||||
| Ireland | |||||
| Romania | |||||
| Zone 4 | Åland Islands | 60,00 € | 3.000 € | 9.000 € | 3-4 working days |
| Faroe Islands | |||||
| Greenland | |||||
| Iceland | |||||
| Man Island | |||||
| Jersey | |||||
| Morocco | |||||
| Panama | |||||
| Russian Federation | |||||
| Svalbard and Jan Mayen | |||||
| North America | 150,00 € | 5.000 € | 15.000 € | 5-7 working days | |
| South America | 200,00 € | 5.000 € | 15.000 € | ||
| Africa | 60,00 € | 3.000 € | 9.000 € | Write to sales@jmdsilver.com | |
| Asia | 60,00 € | 3.000 € | 9.000 € | ||
| Central Americal | Antilla | 150,00 € | 5.000 € | 15.000 € | ||
| Oceanía | 150,00 € | 5.000 € | 15.000 € | ||
| Other countries | Write to sales@jmdsilver.com | ||||
| *Prices excl. VAT | |||||
9. Order
Orders will be placed through the website and will only be binding once payment acceptance has been verified. After the order has been issued, the customer must pay for it by any of the payment methods available to JMD Silver at that time.
The place of delivery is the one indicated by the customer in the purchase form. The order will be considered to have been placed on the same day if it is placed before 17:00h. If the order is placed after 17:00h or on a non-working day, the order is considered to be placed on the next working day. In any case, it starts counting from the moment JMD Silver receives the amount of the order.
After having received the payment for an order, JMD Silver will proceed to issue and send the invoice to the address indicated by the customer.
JMD Silver reserves the right to refund the amount paid and to cancel the order. This right will be exercised in the event of irregularities in the procedure or suspicion of a crime. To find out more about Secure Payment click here.
JMD Silver S.L.U. is committed to protecting the personal information of its Customers. Therefore, during the purchase process, the identification number (CVV) of the Customer's credit card is required. This security feature is designed to protect the Customer against fraud.
10. Transport and delivery times
JMD Silver shall use its best efforts to deliver on time. However, JMD Silver accepts no liability for failure to meet these dates if this is due to reasons beyond the control of JMD Silver.
We are not responsible if the order does not arrive on time due to weather problems, problems with NÁCEX, periods of high sales volume (such as Black Friday, Christmas...) or circumstances beyond the company's control (strikes, public holidays...). For this reason, the shipping costs will not be refunded.
As soon as the package leaves our premises, an email will be sent with the tracking number of the order. You can track your shipment on the NÁCEX website by clicking here.
Deliveries are made from Monday to Friday between 10:00h and 18:00h. If the customer is not at home or if delivery cannot be made for other reasons, NÁCEX will contact the customer to arrange an alternative delivery date.
Upon receipt of the goods, the customer must sign the delivery note giving his agreement to the delivery made. The customer's agreement on the delivery note implies the waiver of any claim of any kind with respect to the goods ordered and received.
Both to make the insurance effective and to rectify any error in the delivery, it is an essential condition that any incident regarding the goods received or their packaging is recorded in the observations section of the carrier's delivery document. It is also essential that JMD Silver is informed of any such incident within a maximum period of 24 hours.
If these conditions are not met, JMD Silver will not assume any responsibility for the goods.
In the event that 15 days have passed since the dispatch of a shipment and it is returned because it has not been picked up by the customer, the shipping costs will not be refunded. In the event of any incident detected in the shipment, we will contact the customer.
JMD Silver will not be responsible for any errors caused in the delivery when the address indicated does not correspond to the reality or when the necessary information for delivery has been omitted.
11. Returns
Returns will only be accepted for errors or manufacturing defects.
JMD Silver will pay the shipping costs as long as the sum of the amount of the defective parts exceeds 150€. Only those references that have been notified upon receipt of the goods will be exchanged or repaired. Therefore, it is the customer's obligation to check the order once it has been received.
We do not work retail and our sale is exclusively wholesale, so if the customer does not wish to wait to add up the amount, the collection costs will be borne by the customer.
To request a return, the customer must notify us within 72 hours of receiving the order. To do this, you must send an email to pedidos@jmdsilver.com specifying your details, order number and reason.
The maximum time limit for returns is 30 calendar days from receipt of the order by the customer.
Returns will only be accepted in case of error or factory defect.
Any product to be exchanged or returned must always be done with the original packaging and labelling intact, conveniently packed in its original box and properly protected. The item to be returned must be in the same condition in which it was received. Products that have been used, damaged or broken as a result of lack of care or negligence will not be accepted. Neither will any exchange or return be accepted on silk-screened or personalized items.
We do not accept exchanges or refunds for caratage errors on Gold items. It is very important that before placing your order, you check that the caratage of the gold items is correct. Carats are indicated in the selector, either in square forms of different colors where the carat is indicated in text, or in a drop-down menu form in the case of rings. In the article file, you can select it directly from the Finishing drop-down menu. In addition, you can see the caratage in the last two digits of the reference and, in the case of rings, in the last four digits. Example: O85032OR18 would be 18kt gold and O99014OR0912 would be a 9kt gold ring size 12.
No returns will be accepted for loss of gold plating.
Refunds will be made by transfer to the account indicated by the customer within 7 working days of the return of the purchase.
If the customer wishes to make an exchange or return, he must contact the customer service department through the email JMD Silver. The logistic costs derived from the return will be paid by the customer.
Click here to learn more about our Returns and Exchanges Policy.
12. Guarantees
In order for your product to be under warranty it must meet the following requirements:
- All articles sold by JMD Silver have the legal guarantee (Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios RDL 1/2007), for a period of two years from the date of delivery.
- The guarantees do not include deficiencies caused by negligence, blows, use or undue manipulation, or materials subject to wear and tear by normal use.
JMD Silver is not obliged to compensate the user or third parties for the consequences of the use of the product, whether direct or indirect damage, accidents suffered by persons, damage to property other than the product, loss of profit or loss of earnings, damage resulting from deterioration or loss of the product.
13. Intellectual and Industrial Property Rights
The entirety of this website: product description, text, images, brands, logos, buttons, software files, color combinations, as well as the structure, selection, order and presentation of its contents is protected by Spanish and international laws on intellectual and industrial property.
In no case does access to this site imply any kind of waiver, transmission or total or partial assignment of the rights granted by Spanish and international legislation on intellectual and industrial property.
The reproduction (except the temporary download from the website to the hard disk of the user's computer or to the proxy servers), the copy, the use, the distribution, the reuse, the exploitation, the making of second copies, the sending by mail, the transmission, the modification, the cession or any other act that is done with the totality or part of the information contained in this website that has not been expressly authorized by the owner, are prohibited.
The user is obliged to use the contents in a diligent, correct and lawful manner and, in particular, agrees to refrain from deleting, evading or manipulating the copyright and other data identifying the rights of JMD Silver S.L.U., or its owners incorporated into the contents, as well as the technical protection devices or any information mechanisms that may be included in the contents.
Likewise, the user will refrain from using the contents and, in particular, information of any kind obtained through the site to send advertising, communications for commercial purposes, unsolicited messages addressed to a number of people regardless of their purpose, as well as refrain from marketing or disclosing in any way such information. jmdsilver.com is a domain registered by JMD Silver S.L.U.
The domain of JMD Silver cannot be used, unless prior express authorization, in connection with other services that are not JMD Silver S.L.U., so that it may cause confusion among our clients or discredit JMD Silver S.L.U.
14. Law and Jurisdiction
These General Conditions are subject to Spanish law, which will be applicable in relation to their validity, interpretation, execution and conformity. Both parties shall submit to the Courts and Tribunals of the city of Córdoba, expressly renouncing any other jurisdiction that may correspond to them.
The User declares to have read, understood and accepted these General Conditions in their entirety.